Policies & Procedures

1) All of the products are subject to availability.

2) Some of the pictures in the website are for illustration purpose only. Please contact us for further product information.

3) The information provided serve as a guideline for you to understand about the product usage and its purpose in general.

4) A free consultation is helping you to plan a smooth and successful event based on your event requirement, theme and location, number of attendees, and practicality.

5) We will make our best effort to deliver at requested delivery times. However, delivery schedules are not guaranteed in the event of traffic, weather, workload and other circumstances beyond the control of the driver.

6) Please make sure that the product is check properly and verified upon receiving or collecting to avoid any dispute later.

7) For rental confirmation, a rental agreement must be signed by the renters with a secured deposit during signing the agreement and the balance should be settled upon delivery or collection.

8) The renter is liable of the product in case of stolen or products returned with any damage or missing part or components. He or she will be charge accordingly on the repair works and for stolen cases, the charge will be based on the product’s market value. Therefore, it is the renter responsibility to handle the product with care, orderly used, and operate properly.

9) Depending on event requirement and request, the technical team will also be present at the venue to supervise and as the key person to make sure the product is performing at it best. Additional charges may apply.

10) We reserve the right to refuse service or rental to anyone.